Pharmacy Partners

Any intimate care treatments, contraceptive pills or weight management medication will be prescribed and dispensed by one of our two third-party pharmacy partners, who are registered pharmacies. Please note: HANX is not a registered pharmacy.

Intimate Care

"HANX Fix provided by our partner Phlo” PHARMACY TERMS

“HANX Fix provided by our partner Phlo” products include certain medications for which you need to register on our site before purchasing. You confirm that the information you provide during the registration process is accurate, up to date and complete. You agree to update your registration details promptly if they change. For purposes of the registration process, you warrant that the personal data that you are required to provide when you register as a patient is true, accurate, current and complete in all respects. You will notify us immediately of any changes to the personal data by updating these details on your online account; and that you are 18 years or older.                                    

We may use third party service providers to verify your identity so as to ensure that you are a genuine patient. By registering with us and signing up for the Services, you agree the appointed third-party service provider and/or any of their appointed agents can carry out all necessary searches, including searches of consumer credit records, in order to verify your information; and that you have read the third party service provider privacy policy and you agree to all your personal data being processed in accordance with the service provider's privacy policy.

Unless we notify you otherwise at the time of purchase, any pharmacy medicines we dispense are sold and supplied to you by our partner pharmacy (the “Pharmacy“) operated by Phlo Technologies Ltd, whose registered office address is C/O Gillespie & Anderson, 147 Bath Street, Glasgow, Lanarkshire, United Kingdom, G2 4SN with company number SC496769. The dispensing pharmacy address is Phlo Digital Pharmacy, Unit 1, Fifth Street, Manchester, M17 1JX  registered with the General Pharmaceutical Council with number 9011171. Email: pharmacy@wearephlo.com and Phone number: 02081919444.

The owner of the registered pharmacy is Phlo Technologies Ltd. The details of the current registered Superintendent Pharmacist is Dennis Ouko, Registration number: 2205052. 

By clicking on the registration numbers above, you are able to verify the pharmacy's registration and our superintendent pharmacists information. You are also able to check the pharmacy registration on the GPHC website.

HANX Limited will send our Pharmacy the information on your questionnaire in order to order the medications. Please note that the contract for the sale of pharmacy medicines will be between you and our Pharmacy. On ordering a pharmacy medicine, we provide the Pharmacy with your questionnaire answers, and a registered pharmacist will dispense the medication or be in touch via email or phone based on your answers with follow up questions. It is at the discretion of our prescribers to accept or decline an order based on their medical assessment of your completed questionnaire. Our pharmacists will review the questionnaire and, provided that they deem you suitable for remote medications, will confirm whether the ordered treatment is clinically appropriate for you and prescribe the ordered treatment. Any complaints around the prescription order will be discussed with the Pharmacy and/or manufacturer of the medication. By submitting a consultation you consent to the clinician accessing your Summary Care Record to check your medical history and medication eligibility if required.

Upon receipt of your completed questionnaire and payment, our prescribers aim to respond within 24 hours on weekdays, and 48 hours on weekends. Please note that these timelines are only a guideline and, although we will endeavour to meet these timelines, we cannot guarantee them. Our prescribers make a decision as to whether it is in the best interests of the patient to receive a medicine once they have all the relevant information. Occasionally, this may require the prescriber to ask you for additional information further to the information that was provided in response to an online questionnaire. If it is determined by our prescriber that it is not clinically appropriate to prescribe the requested medicine or category of medicine, a refund will be issued to you within ten working days and a notification will be sent out to you, informing you of the reason why the treatment was declined. 

Commitment will not be binding on us until we prescribe your medication. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any orders.

 You agree to us commencing an assessment of your clinical suitability for medicines when you place the order and you will have no legal right to cancel your order under applicable consumer protection legislation, including, to the extent applicable, The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under certain limited circumstances, we may, using our sole discretion and considering the circumstances, consider a cancellation request from you if we receive such a request prior to us confirming your order via email.

We are not responsible for delays outside our control. If our supply of the dispensed medicine is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

We cannot accept any medicine returned to us. However, should you, at your own cost, wish to return unwanted medicine to our Pharmacy, we will facilitate the destruction thereof in accordance with applicable regulations. Please contact us should you intend to return any unwanted medicines.

As the patient, you agree that you will answer all questions truthfully and fully, you will not register more than once, you will not register or complete questionnaires on behalf of anyone other than yourself and you will comply with any instructions given for each medicine.

You will ensure that no-one other than yourself has access to any medicines that we make available to you and, where applicable, you will ensure that any medicines prescribed in advance of need are not used beyond their expiry date. You will inform us if you have any side effects from the medications.

By registering on our Site, you will create a secure online electronic patient record which will contain a copy of these Terms and the Privacy Policy which you clicked and accepted, messages you receive from us, your personal details, and your orders. You acknowledge and agree that HANX Limited may archive your electronic patient records including your personal information, communication and treatments for a minimum of 8 years following the last consultation. Please see our Privacy Policy for further information.

Learn more here.

Weight Management

 “HANX Fix Weight Management provided by our partner Blueco/ Pharmalogic” PHARMACY TERMS

This service includes any medication dispensed as part of the HANX Fix Weight Management Programme provided by our partner Blueco/ Pharmalogic.

Healthcare & Pharmacy Terms (the Terms)

Before you use this service please note that we do not offer urgent medical advice or immediate medical attention. If you require urgent medical advice or immediate medical attention, please do not use this service. Instead, contact the following:

If you need urgent medical advice for a non-life threatening condition call 111 from any telephone on a UK network or visit https://111.nhs.uk/.

If you need immediate medical attention visit your nearest A&E or call 999 from any telephone on a UK network. You should call 999 in a life-threatening emergency only.

Additionally, this service operates as a ‘Distance Selling Pharmacy’. In line with this, it is limited and our healthcare partner cannot provide in-person services within their locations or access detailed information held by your GP or other records (other than as set out below, including SCR).

In using this service, you understand that this may limit our (or our healthcare partner’s) ability to provide some services effectively. If this is applicable, you may be able to receive this service from another provider or your NHS GP and we recommend contacting them where this is the case.

These Terms

We are HANX Limited, a company incorporated in England and Wales with company number 09886928, whose registered office is at Office 7, 35-37 Ludgate Hill, London, EC4M 7JN. We operate hanxofficial.com. To contact us, please email hello@hanx.co.uk.

Our HANX Fix Weight Management Programme includes the prescribing and supply of medications. Where this applies to you, the terms set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any orders placed by you via this website but these Terms will apply where there is any contradiction.

Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By doing so, you confirm that you agree to these Terms and that you will comply with them.

If you have any queries about these Terms, please contact [EMAIL]. We recommend that you print a copy of these Terms for future reference. 

We reserve the right to amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use our services.

Our Registered Healthcare Partner

Our registered healthcare partner who prescribes, dispenses and supplies medication is Pharmalogic.

To contact our Pharmalogic, please call 03330 34 24 38 or email careclinics@pharmalogic.co.uk.

Pharmalogic dispenses the medication prescribed for you or sold to you from its pharmacy premises. which is located at 464 Ranglet Road, Bamber Bridge, Preston, Lancashire PR5 8AR. This will always be the case unless our Healthcare Partner or we tell you otherwise

The Pharmacy is registered with and regulated by the General Pharmaceutical Council (GPhC) under registration number 9010938 and is owned by MDS Healthcare Limited (a company registered in England and Wales with company number 08078964 and with registered office at 464 Ranglet Road, Walton Summit Centre, Preston, England PR5 8AR) and is part of the Issa Group. 

The Superintendent Pharmacist is Haroon Amanji, who is registered with the GPhC under registration number 2070534.

To verify the Pharmacy’s GPhC registration details and details of the Superintendent of Pharmacy, please visit the GPhC website https://www.pharmacyregulation.org/.

If you have any questions or complaints about Pharmalogic or the services they provide, please contact us on the details above or Pharmalogic directly.

If you wish to place pharmacy-related complaints (i.e formal complaints) you must do so in writing by email or post – these complaints cannot be taken by phone. This is to ensure that complaints are understood fully and that any subsequent communication is recorded.

Whilst Pharmalogic will try their utmost best to investigate this complaint and resolve the issue, if you are not satisfied with the outcome and do not wish to discuss this further with us or Pharmalogic you can instead contact the General Pharmaceutical Council (GPhC) by writing to them at 25 Canada Square, London, E14 5LQ. More information about the GPhC and how they handle complaints can be found on their website (https://www.pharmacyregulation.org).

The Prescribers

Our healthcare partner engages the services of clinicians who are registered in the United Kingdom with the GPhC and hold accredited pharmacist independent prescriber qualifications.

In addition to their pharmacy and prescribing training, each clinician is trained in how to conduct consultations remotely and how to safely and effectively prescribe the treatments included as part of your service.

The prescribers for this service are:

-    Haroon Amanji, GPhC Registration No. 2070534.

-    Khurm Azad: GPhC Registration No. 2071278

-    Musarat Yasmin Ahmed: GPhC Registration No. 2051156

The prescribers are Pharmacist Independent Prescriber based in England and registered with the GPhC. To verify their details please visit the GPhC website https://www.pharmacyregulation.org/.

For details of other prescribers who may be from time-to-time engaged by the Pharmalogic, please use the contact details above.

Note that each clinician is individually responsible for the prescription they issue.

See full Terms and Conditions here.